Refund Policy
Refund Overview
We want you to be completely satisfied with your purchase. This refund policy outlines how we handle refunds for different types of products and services.
Digital Products
Due to the nature of digital products, all digital product sales are final once delivered. Please ensure you understand the product description before making a purchase.
Exceptions may be made in cases where:
- The product is fundamentally different from described
- Technical issues prevent product activation (with proof)
IMEI/Server Services
Refund eligibility for services:
- Pending Orders: Full refund if order not yet processed
- Failed Services: Refund based on provider response (typically 24-72 hours)
- Completed Services: No refund for successfully delivered services
- Rejected by Provider: Full refund within 24-48 hours of rejection
Physical Products
- Request refund within 7 days of delivery
- Product must be unused and in original packaging
- Shipping costs are non-refundable
- Return shipping is at customer expense
Requesting a Refund
To request a refund:
- Contact us through our support system
- Provide your order number and reason
- Wait for refund approval confirmation
- Refunds are processed within 5-7 business days
Refund Methods
Refunds are processed to your original payment method or as store credit at our discretion.
Partial Refunds
Partial refunds may be issued in cases where:
- Product is partially used
- Item is returned without original packaging
- Order was partially fulfilled
Contact Us
For refund requests or questions, please contact us at or open a support ticket.